Job Opportunity: Call Center Representative
Location: Columbia, MD (100% Onsite)
Schedule: Monday - Friday, 9:00 AM - 5:00 PM
Compensation: $18 - $22 per hour

Ultimate Staffing is seeking a dedicated and customer-focused Call Center Representative to join our client's team near Columbia, MD. This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys delivering exceptional customer service.

Key Responsibilities

• Handle inbound and outbound calls promptly and professionally.
• Address customer inquiries, provide solutions, and resolve issues effectively.
• Maintain accurate records of customer interactions in the system.
• Meet or exceed performance metrics, including call volume and customer satisfaction.
• Collaborate with team members to ensure a seamless customer experience.
• Stay updated on company products, services, and policies to provide accurate information.

Qualifications

• Previous experience in a call center or customer service role preferred.
• Strong communication and interpersonal skills.
• Proficiency in using computer systems and software for data entry and documentation.
• Ability to handle high call volumes while maintaining professionalism and composure.
• Detail-oriented with excellent organizational and multitasking abilities.

What They Offer

• Consistent Monday - Friday schedule with no weekends.
• Supportive team environment and opportunities for growth.

If you are passionate about providing outstanding service and are ready to make an impact, we encourage you to apply!

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.